Shipping policy
Shipping Policy
Last Updated: 11/15/24
At RoadLites, we strive to provide reliable and efficient shipping for all of our customers. Below is an outline of our shipping policy to ensure transparency and ease of understanding.
Processing Times
- Orders are processed and shipped within 1-3 business days of purchase.
- Orders placed after 5PM CST or on weekends/holidays will be processed on the next business day.
Shipping Rates
We offer competitive shipping rates based on the weight of your order:
- 0.50–1 pound: $4-$12
- 1–4 pounds: $10-$25
For international orders, shipping costs will be calculated at checkout based on the destination and weight of your order.
Shipping Methods
We partner with trusted carriers, including USPS, UPS, and FedEx, to ensure safe and timely delivery. You’ll receive a tracking number once your order is shipped.
Estimated Delivery Times
- Domestic (U.S.): 3–7 business days
- International: 7–21 business days (depending on location)
Please note that delivery times may vary due to unforeseen circumstances, such as weather or carrier delays.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor the status of your shipment.
Lost or Damaged Packages
If your order is lost or damaged during transit, please contact us at info@roadlites.com within 7 days of the delivery date. We’ll work with the carrier to resolve the issue and ensure your satisfaction.
Returns & Exchanges
Please refer to our Return Policy for information on returns, exchanges, and refunds.
Contact Us
For any shipping-related questions or concerns, feel free to contact us at:
📧 info@roadlites.com
Thank you for choosing RoadLites. We appreciate your trust and look forward to serving you!