Shipping policy

Shipping Policy

Last Updated: 09/15/26

At RoadLites, we strive to provide reliable and efficient shipping for all of our customers. Below is an outline of our shipping policy to ensure transparency and ease of understanding.

Processing Times

  • Orders for in-stock products are generally processed and shipped within 1-3 business days of purchase. 
  • Orders placed after 5PM CST or on weekends/holidays will be processed on the next business day.

  • Pre-Orders & Backordered Items:

    Products identified as pre-order, backorder, special order, or having an estimated ship date are not subject to our standard 1–3 business-day processing timeframe.

    Estimated availability or shipping dates shown on the product page are provided in good faith and may change due to manufacturing, international transit, customs, carrier delays, or other circumstances outside of RoadLites' control.

    If an order contains both in-stock and pre-order or backordered products, items may ship separately depending on availability. Additional shipping charges will not be added solely because RoadLites elects to split an order into multiple shipments.

    Customers may contact info@roadlites.com for an update regarding a pre-order or backordered item 

Shipping Rates

Shipping charges are calculated based on factors including shipment weight, destination, and applicable shipping method. The shipping rate displayed at checkout is the applicable rate for your order.

RoadLites currently offers free standard U.S. shipping on qualifying orders of $300 or more.

International shipping charges are calculated according to the destination, shipment weight, and available shipping method and will be displayed at checkout when available.

Shipping Methods

We partner with trusted carriers, including USPS, UPS, and FedEx, to ensure safe and timely delivery. You’ll receive a tracking number once your order is shipped.

Estimated Delivery Times

  • Domestic (U.S.): 3–7 business days, depending on the shipping method, destination, and carrier. This estimate does not include order processing time or the waiting period for pre-order, backordered, or special-order products.
  • International: 7–21 business days (depending on location)

Please note that delivery times may vary due to unforeseen circumstances, such as weather or carrier delays.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor the status of your shipment.

Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us at info@roadlites.com within 7 days of the delivery date. We’ll work with the carrier to resolve the issue and ensure your satisfaction.

Returns & Exchanges

Please refer to our Return Policy for information on returns, exchanges, and refunds.

Contact Us

For any shipping-related questions or concerns, feel free to contact us at:
📧 info@roadlites.com

Thank you for choosing RoadLites. We appreciate your trust and look forward to serving you!